Datto Remote Monitoring and Management (Datto RMM)

Next Generation RMM for the Modern MSP

Secure, Scalable, and Always On

As a true SaaS platform, Datto RMM is easily accessible and allows MSPs to focus on managing their customers. The platform’s enhanced security posture, with mandatory two-factor authentication, routine penetration testing and infrastructure hardening, and active monitoring for unauthorised access attempts, helps maintain its proven track record of 99.99% uptime.

Simple Onboarding, Easy Adoption

Even with a broad, powerful feature-set, Datto RMM is easy to set up, deploy and use with pre-configured functionality, an intuitive user experience, and modern user interface. Having onboarded thousands of MSPs to Datto RMM, Datto has the experience and know-how to support you in every step of the onboarding process, whether you are new to RMM or migrating from an existing RMM platform. Built-in wizards simplify the implementation process by providing contextual product walk-throughs, automatically configuring key features, and delivering comprehensive on-the-job training for your technicians.

Flexible, Automated Patch Management

Datto RMM helps MSPs deliver efficient, effective, policy-based patch management for Microsoft and third-party software, a critical service to maximise security and minimise downtime. It also provides critical compliance information to customers by automating the reporting of patch status and compliance.

Real-Time Monitoring

Datto RMM monitors all of your devices in real-time—servers, VMs, ESXi, PCs, laptops, network devices—instantly informing you of current issues and flagging potential problems. Powerful autoresponses to alerts resolve problems automatically or simplify troubleshooting by providing technicians with useful diagnostic information.

Rapid Remote Support

Datto RMM enables your engineers to rapidly and securely connect to any device, regardless of location. Our range of remote support tools enables efficient troubleshooting and assistance without interrupting the end user. Should screen share be required, Datto RMM has its own fast, effective HTML5-based remote control built into the platform, meaning your technicians can access any supported device.

Drive Efficiency and Automation Into Your Service Delivery

Datto RMM has robust, MSP-centric features in a fully-integrated SaaS platform. With monthly release cycles, constant improvement and innovation, Datto RMM is designed to help MSPs support the IT environments of today and prepare for those of tomorrow. Some key features of Datto RMM include:

Discovery and Asset management: Real-time visibility of every asset under contract—where it is, status, condition, and compliance.

Monitoring: Know what’s going on with every device through realtime notification of alerts and automated responses to reduce device downtime.
 

Management: Keep devices secure, patched, and optimised through proactive, centralised, policy-based device management delivering automation at scale.

Remote Support: Secure, fast remote access to devices with an array of powerful remote support and screen share tools.

Reporting: Showcase the value you’re delivering to clients with scheduled reporting that provides insight on devices, customer health, and activity.

Additionally, Datto RMM includes pre-built monitoring policies and scripts, third-party access rights, wide-ranging integrations into other key platforms such as PSA tools, antivirus, warranties, and documentation management to provide the ideal blend of capability, usability, security, and performance.

Supported Platforms

Datto RMM operates on Windows, Linux, MacOS, VMWare, and SNMP Devices.